Until March 2022, the ‘Away Mode’ service has saved up to 8b gallons of water and saved customers more than Dhs500m.
Dubai Electricity and Water Authority (Dewa) has added a Self-Assessment tool for residential customers to easily understand their consumption patterns, as part of Dewa’s Smart Living initiative.
The Self-Assessment tool includes a survey on electricity and water consumption for customers to assess their consumption and learn about different ways for conservation. After completing the assessment, customers receive a detailed report on their consumption, in addition to customised tips on how to reduce waste and consumption.
Saeed Mohammed Al Tayer, MD and CEO of Dewa, said, “As part of our vision to become a globally leading sustainable innovative corporation and our efforts to support the Smart Dubai initiative, we harness disruptive technologies and Fourth Industrial Revolution applications to provide smart and innovative services that make the customers’ life easy. These also help them raise the efficiency of their electricity and water consumption, detect leakage and repair interruptions without contacting Dewa. We provide all capabilities to enhance the culture of sustainability and conservation as well as raise awareness of all society members on their responsibility towards conservation and protecting natural resources.
“This comes in accordance with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to achieve sustainable development throughout and the Dubai Clean Energy Strategy 2050, and the Dubai Net Zero Emissions Strategy 2050, which aims at making Dubai a global centre of clean energy and green economy.”
The Smart Living initiative uses a proactive mechanism in interacting with customers who have smart electricity and water meters. It enables them to monitor their consumption through a private dashboard and receive daily, monthly, and annual consumption reports. It also provides them offers on Dewa Store to purchase energy and water-saving devices.
Through the ‘Away Mode’ service, they can receive daily and weekly email reports when they activate the service or when they are on vacation. Moreover, Dewa provides the High-Water Usage Alert under the Smart Response initiative to help customers detect leakages in water connections after the meter. Until March 2022, the service has saved up to 8 billion gallons of water and saved customers more than Dhs500 million.
The initiative also includes an auto-scheduling feature to make an appointment for a technical team visit with real-time updates. Dewa has also added a ‘call back’ feature through smart channels for customers to schedule a Dewa agent to call them back.