Oracle Communications managed services to support reliable service delivery and performance for critical IT systems
Dubai, United Arab Emirates,July25, 2024: Salam, a leading Saudi telecom provider, has awarded Oracle a managed services agreement to support its on going digital transformation. The collaboration will help Salam expedite operational excellence and enhance the experience it provides customers. These efforts will also further Salam’s contributions to the Kingdom’s Vision 2030 mission, which includes making Saudi Arabia a more connected and digitized nation.
Oracle Communications Consulting will provide critical support and guidance for managed IT operations, performance management, and service quality improvement. Using an Information and Communication Technology (ICT)-focused approach, Oracle will help Salam increase operational efficiencies, proactively identify and address potential issues, and enable seamless service delivery to its end customers.
A stacked advantage
Salam recentlyimplemented components ofOracle Cloud Scale Monetization andOracle Unified Operations, plus Oracle Sales CRM, to replace its legacy systems with a modular pre-integrated stack. This integration helps avoid the costly and time-consuming process of complex integrations with a high level of customization. With Oracle, Salam canlaunch, orchestrate, and monetize new offerings as the market demands.Future phases will take advantage of other Oracle Communications solutions to fast-tracknew digital services, such as 5G-enabled streaming, AR/VR gaming, and IoT-connected devices.
“Our close collaboration with Salam will help todiversify the company’srevenue streams and strengthen its reputation as aninnovator in the Middle East,” said Ajay Goyal,group vice president,Oracle Communications. “In the fast-changing telco landscape, a cohesive managed services approach to systems, processes, and integrations is critical to the delivery of profitable services and,ultimately,a superior customer experience. We are dedicated to supporting Salam’s business transformationgoals by providing exemplary operational service, and product and network expertise.”
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About Salam
Salam (formally ITC) is a leading Saudi-based telecom provider offering next-generation ICT solutions for broadband, connectivity, cloud computing, managed services, security services, satellite services, and internet services for government, businesses, wholesale, and consumer sectors. The company focused on helping businesses be smarter, more digital, more integrated, and more secure.
About Oracle Communications
Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
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Contact Info
Brent Curry
For Oracle Communications