In the first half of 2024, the Dubai Municipality call centre tackled over 500,000 calls from people across the UAE seeking their assistance.
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The call centre resolved each and every call within the specified time, the Municipality posted on its social media handle, in an indication of its commitment to offer top-notch services to ensure the well-being and quality of life for the residents of Dubai.
Of these interactions, 326,958 were through phone calls, 129,381 via virtual assistant while 28,064 were emails. There were also 45,061 digital system reports and 16,641 automated responses. The Municipality also handled 419 live broadcasts and 598 social media exchanges.
Dubai Municipality offers a range of services and assistance related to advertising permits, agriculture and irrigation; animal health and welfare; building and construction; conformity and standardisation certificates; consumer products; drainage services; environmental services; food products; land allocation and planning; leasing properties and spaces; public health pest control; public health and safety; public parks and recreational facilities, waste management, etc.