The Ministry of Human Resources and Emiratisation will resolve Dh50,000 or less disputes that are raised to it and related to companies and workers in the private sector, domestic workers, and domestic worker recruitment agencies with final executive decisions as of 1 January 2024.
This decision also applies to disputes related to non-commitment to amicable settlement decisions previously resolved by the Ministry regardless of the claimed amount.
The new process aims to save customers’ time and effort, streamline procedures, and expedite the process for claimants to collect their legal entitlements.
The updated mechanism comes in line with Federal Decree-Law No. 20 of 2023 on Amending Certain Provisions of Federal Decree-Law No. 33 of 2021 Regarding the Regulation of Employment Relationships, and Federal Decree-Law No. 21 of 2023 Amending Certain Provisions of Federal Decree-Law No. 9 of 2022 Concerning Domestic Workers.
The new amendments allow either party in a dispute to file a lawsuit before the Court of Appeals within 15 working days of being notified of the Ministry’s decision to resolve the dispute. The court then schedules a hearing within three working days.
The Ministry will continue with its usual procedures, working to find amicable settlements for disputes exceeding Dh50,000, and referring cases where an amicable settlement could not be reached to the relevant court for resolution within a maximum of 15 working days from the date of referral.
The amendments serve to expedite the resolution of labour complaints referred to the judiciary, enhancing compliance with legal obligations among workers, employers, and domestic worker recruitment agencies, and reducing the number of irregular workers.