Riyadh, KSA, 31 August 2026- Unifonic, the AI-native Customer Experience (CX) platform purpose-built for enterprises and the public sector across emerging markets, is showcasing its vision for the future of customer experience at the LEAP 2026 conference. Unifonic demonstrates how enterprises can engage without limits in an era defined by AI agents that can reason, act, and complete customer journeys end-to-end.
Aligned with the LEAP 2026 theme ‘Into New Worlds,’ Unifonic highlights how enterprises are entering the next era of customer experience, where AI moves beyond merely supporting agentic execution, even as humans remain in control. The company also showcases how enterprises can transform fragmented interactions into connected, outcome-driven experiences powered by intelligent automation technologies.
As organisations navigate rising customer expectations and increasingly complex digital ecosystems, traditional engagement models centred on isolated touchpoints are proving insufficient. Customers increasingly expect connected experiences that retain context across channels and move seamlessly from intent to resolution. Unifonic effectively addresses this shift by synergising intelligence, systems, channels, and real-time data to tailor highly coordinated customer journeys.
Ahmed Hamdan, Chief Executive Officer of Unifonic, stated: “Customer experience is entering a new era where AI is moving beyond assistance to action. The opportunity for enterprises is not simply to automate more interactions, but to connect intelligence with execution across the customer journey. LEAP 2026 serves as a critical platform to demonstrate how organisations can embrace this shift while retaining human control.”
At LEAP 2026, Unifonic showcases its AI-native CX platform, which integrates customer engagement across the lifecycle into a unified environment. Built for enterprises and regulated environments, the solution enables organisations to scale service operations while maintaining governance, visibility, and consistency across interactions. In addition, it supports seamless AI-to-human handover, preserving complete customer context when human intervention is required.
Another key focus of Unifonic’s participation is ‘Agentic Marketing,’ its AI-powered marketing solution, which empowers teams to move from campaign strategy to execution through a single guided workflow. Through capabilities including campaign intent extraction, AI-driven audience recommendations, brand-aligned content generation and multi-agent orchestration, Unifonic demonstrates how marketers can reduce manual execution and accelerate campaign launches, while maintaining control through human review and approval checkpoints.
Moreover, building on its recent acquisition of Segmentify, Unifonic is showcasing how real-time customer data, behaviour, and intent can power hyper-personalised engagement at scale. Segmentify, the hyper-personalisation engine behind Agentic Marketing, facilitates personalised search and discovery, behavioural engagement, AI-powered recommendations, and individualised experiences across web, in-app, messaging, and conversational journeys.
Mohammed Sleeq, Chief Operating Officer of Unifonic, added: “Enterprises are increasingly moving towards unified platforms capable of orchestrating customer experiences across the entire lifecycle. Through our agentic solutions, we are demonstrating how organisations can connect intelligence with execution, turning fragmented interactions into coordinated journeys that drive measurable outcomes.”
Unifonic’s participation in LEAP 2026 reinforces its vision for the Agentic AI era, where intelligent systems work alongside people to execute end-to-end customer journeys while maintaining transparency, governance, and control. As organisations continue to invest in AI-powered transformation, the company believes the future of customer experience will be defined by platforms capable of orchestrating engagement, service, and growth through connected, intelligent customer experiences.
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