New Center of Excellence brings together DXC’s industry and AI expertise and ServiceNow’s GenAI solutions to streamline AI adoption
Dubai, United Arab Emirate, November 22, 2024 – DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, today announced an extended strategic partnership with ServiceNow, the AI platform for business transformation, to fast-track generative AI (GenAI) value for businesses globally. The companies have formed a Center of Excellence (CoE), bringing together DXC’s industry and implementation expertise with ServiceNow’s GenAI solutions, to streamline AI adoption for customers.
Organizations face pressure to quickly realize value from AI investments. The DXC and ServiceNow GenAI Center of Excellence aims to help customers accelerate their AI journey by leveraging the core capabilities of DXC’s AI Impact, which combines consulting, engineering and secure enterprise services, with ServiceNow’s GenAI solution, Now Assist. At the GenAI CoE, DXC AI consultants will guide joint customers as they modernize with AI to optimize technology performance and deliver real-world results. For example, DXC has deployed Now Assist on its service delivery platform, transforming the incident management process and driving outcomes with AI for more than 500 clients. This has helped streamline IT operations, increase efficiency and enhance the customer experience. In doing so, DXC has saved nearly 10,000 hours monthly.
“Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale,” said Howard Boville, DXC Executive Vice President, Consulting and Engineering Services – Powered by AI. “Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance, and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive.”
“Companies are eager to realize value and productivity through GenAI,” said Erica Volini, Senior Vice President, Global Partnerships and Channels at ServiceNow. “Our mission is to put AI to work for more organizations, and partners like DXC are crucial to this effort. The new Center of Excellence merges DXC’s extensive industry expertise and scale with GenAI capabilities in our Now Assist solution and AI platform – this is how you drive true business transformation forward.”
Today’s news builds on a long standing 15-year collaboration with DXC as the leading partner helping its customers deploy ServiceNow products and services. DXC is working with customers to achieve incredible results with ServiceNow across industries, including:
- Swiss Federal Railways utilizes DXC’s system integration to combine employee and customer-facing applications with the Now Platform, helping the railway safely transport 1.25 million passengers are 205,000 tons of goods each day.
- Jollibee Foods Corporation (JFC) and DXC have established a long-term partnership built on innovation and support. DXC provides unified platforms, including ServiceNow, to manage JFC’s mission-critical store and enterprise operations, allowing their teams to focus on strategic priorities.
- The City of Milan’s Civil Protection Department worked closely with ServiceNow and DXC to manage the receipt and distribution of personal protective equipment during the COVID-19 pandemic.
Globally, DXC has more than 2,000 ServiceNow certifications, over 1,300 accreditations, and continues to enhance talent through the ServiceNow focused Training Academy. DXC is also a member of the ServiceNow Council AI Product Advisory Board, focused on advising ServiceNow on future AI products through sharing customer feedback.
For more information on DXC’s partnership with ServiceNow, visit the partnership ecosystem website.
Forward Looking Statements
All statements in this press release that do not directly and exclusively relate to historical facts constitute “forward-looking statements.” These statements represent current expectations and beliefs, and no assurance can be given that the results described in such statements will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled “Risk Factors” in DXC’s upcoming Annual Report on Form 10-K for the fiscal year ended March 31, 2024, and any updating information in subsequent SEC filings. No assurance can be given that any goal or plan set forth in any forward-looking statement can or will be achieved, and readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this report or to reflect the occurrence of unanticipated events except as required by law.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
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